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Delivery & Return

Find where Finsbury delivers products, how does delivery cost and how you can return your parcel. All general delivery and return conditions can be found here

Finsbury Shoes Delivery & Return
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Delivering
your products

Finsbury aims to process your order within 48 hours of your payment being verified. The delivery time will depend on the delivery method you have chosen.

Shipping Costs by zone 
Zone Shipping Cost 
France From 6€
Zone 1 DHL From 15€
Zone 2 DHL From 20€
Zone 3 DHL From 20€
Zone 4 DHL From 25€
Zone 5 DHL From 25€
Zone 6 DHL From 30€
Zone 7 DHL From 40€
COUNTRIES Zones
Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaidjan
Bahamas
Bahrain
Bangladesh
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burma (Myanmar)
Burundi
Cambodia
Cameroon
Cameroon
Canada
Cape Verde
Caymans Islands
Central African Republic
Chad
Chili
China
Colombia
Comoros
Congo, Rép. Dém.
Costa Rica
Congo, Rép.
Cook, Islands
Côte d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Guadeloupe
Guatemala
Guernsey
Guinea Republic
Guinea-Bissau
Guyana
Haiti
Honduras
Hong-Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italia
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea South
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lituania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Mongolia
Montenegro
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norway
Oman
Pakistan
Palau
Panama
Papua 
Paraguay
Peru 
Philippines
Poland
Portugal
Porto Rico
Qatar
Reunion Island
Romania
Russia
Rwanda
Saint-Pierre-and-Miquelon
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Somalia
South Africa
South Korea
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tadjikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Ukraine
United Arab Emirates
United Kingdom
United States of America
Uruguay
Vanuatu
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe
Zone 7 DHL 
Zone 4 DHL 
Zone 6 DHL 
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Zone 7 DHL 
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Zone 7 DHL 
Zone 2 DHL 
Zone 7 DHL 
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Zone 6 DHL 
Zone 1 DHL 
Zone 7 DHL 
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Zone 7 DHL 
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Zone 5 DHL
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Zone 6 DHL 
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Zone 7 DHL 
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Zone 7 DHL 
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Zone 3 DHL 
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Zone 2 DHL 
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Zone 7 DHL 
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Zone 6 DHL 
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Zone 6 DHL 
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Zone 3 DHL 
Zone 7 DHL 
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Zone 3 DHL 
France
Zone 6 DHL 
Zone 7 DHL 
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Zone 7 DHL 
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Zone 1 DHL 
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Zone 4 DHL 
Zone 3 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 4 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 3 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 2 DHL 
Zone 4 DHL 
Zone 1 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 3 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 4 DHL 
Zone 3 DHL 
Zone 1 DHL 
Zone 7 DHL 
Zone 4 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 3 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 5 DHL
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 4 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 1 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 4 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 2 DHL 
Zone 2 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 3 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone D DPD International 
Zone 7 DHL 
Zone 4 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 4 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 3 DHL 
Zone 3 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 6 DHL 
Zone 1 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 3 DHL 
Zone 4 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 4 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 1 DHL 
Zone 5 DHL
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 6 DHL 
Zone 7 DHL 
Zone 7 DHL 
Zone 7 DHL 

DPD International

DPD international aims to deliver the parcels within 48 to 72 working hours in the United Kingdom, Belgium, Luxembourg, the Netherlands, Spain and Italy. The minimum delivery time, from the moment you placed the order, is 4 days (48 hours maximum to ship the order + 48 hours to deliver the order). If you are not home when the delivery man tries to deliver the order, the parcel will be kept in the nearest post office for a limited time (a note will be left at your home). You can follow your order, anytime, by entering the shipping number we sent you via email, on the DPD website.

Delivery time (shipping + transport) : 3 to 6 working days.

DELIVERY COSTS IN FRANCE
Carrier DPD PICK UP (within 3 to 5 working days) DPD at Home (within 2 to 4 working days)  DPD at the Office (within 2 to 4 working days) CHRONO13 (within 24 to 48 working hours)
Order under 250€ 6€ 7€ 7€ From 15€
Order over 250€ Free 7€ 7€ From 15€

Returning an item

In accordance with the legal France rights, a customer has a right of withdrawal without having to justify reasons or to pay penalties with the exception of the expenses of return. This does not apply to customized product orders. The customer has 14 days (from the day the customer, or a third party other than the carrier and designated by the customer, physically takes possession of the last property) to withdraw from this contract without giving reasons.

To exercise the right of withdrawal, the customer must notify Finsbury of his decision to withdraw from this contract by means of an unambiguous declaration (by filling in the return form). In order for the withdrawal period to be respected, the customer has to send the communication relating to the exercise of the right of withdrawal before the expiry of the period of withdrawal. The customer will be responsible for the direct costs of returning the items.

In order to complete the return form, please follow the return process below:

Go to our website www.finsbury-shoes.com under "My account".

Click the "My Orders" tab.

Click on your order number (series of letters) in the column "order reference", you will find here all the details of your order.

Scroll down the page and go to the Return Merchandise area.

Tick the product(s) to be returned, indicate if you would like a refund or an exchange and click "create a return"

Your return voucher has been generated.

To print it, go to the "My Returns" tab and download the return label (pdf format).

Make sure to insert this label into your return package and send it to the address appearing on the printed label.

Once your return is handled by our logistics team, we will notify you by e-mail.

The creation of the return label by the customer (following the above process) is strongly recommanded and will accelerates the procedure. Customers can also request a withdrawal via email at service.client@finsbury.fr or via post: FINSBURY Internet Customer Service, 22, Avenue de l'Opéra 75001 Paris, FRANCE.

The customer must return the products to the address mentioned on the return ticket without undue delay and no later than fourteen days after the customer has informed us of his decision to withdraw from this contract. This period shall be deemed to have been complied with if you return the goods before the expiry of the fourteen day period.

In the event of withdrawal from the customer's part of this contract, we will refund all payments received, including delivery costs (with the exception of return costs) without undue delay and no later than 15 days from the day the return package is received We will process the refund using the same payment method used for the initial transaction, unless you specifically wish to use a different means; In any case, this refund will not incur any costs for you.

Items returned must be new, unused, in their original packaging and in perfect condition. Any product showing signs of wear and tear, damaged, not accompanied by the return receipt or addressed to a different address than the one indicated, will be refused by Finsbury. The products will in this case be returned to the customer without the latter not requiring any refund or exchange.

The responsibility of the parcel being returned to us remains at the expense of the sender. FINSBURY will not assume any liability for loss or theft of the goods in this case. We therefore advise that returns are made using a trackable delivery service with proof of delivery.

For an exchange, we will send the desired product as soon as your return package has arrived and will have been inspected by our logistics department. You will be informed by e-mail at every step of the return


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Click & Collect

Get it delivered for free to your favorite store to take advantage of our expert advice and exchange your items if the size or model isn't right.

Satisfied or refunded

Do you want to return your products to us? You have 14 days from the date of receipt to inform us of your request.

Secure Payment

The security of your payments on our site is ensured by an expert payment solution. No order can be validated and shipped without double validation of payment.

Free delivery

Delivery in mainland France is free for any purchase over € 250 with Pick Up or Click and Collect delivery.

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