To contact us, simply go to the "Contact Us" section and fill out a contact form.

One of our agents will get back to you as soon as possible. Please note that our Customer Service is open from 2 p.m. to 6 p.m. Monday to Thursday and from 2 p.m. to 5 p.m. on Friday.

During busy periods, responses may take longer, please do not send multiple emails, this may overload processing and slow down our response.

If you wish to change your delivery information after placing your order, please contact us as soon as possible. To do this, go to the “Contact Us” section. Delivery information, including the delivery address, cannot be changed once the order has been shipped.

We invite you to contact our customer service as soon as possible at 0184233059 or via our form in the “Contact us” section for any request to cancel or modify your order.

If you are having trouble accessing your account, reset your password by clicking "Forgot your password?".

An email will then be sent to you with your new password, which you can then change directly from your personal account .

If you are still having difficulty logging in, we invite you to contact our customer service who will be able to guide you.

At Finsbury, we want to reward our loyal customers. By signing up to the program, you'll receive numerous discounts on your future purchases. If you reach Premium status (you've collected more than 1,000 points), you'll receive new exclusive offers. It's simple: the more you order, the more points you earn. For more information, please refer to our terms of use.

The loyalty program is based on a system of accumulating points following purchases, in store or on our e-shop.

You have 3 levels for your loyalty points:

350 pts = 5% discount

700 pts = 7% discount

1000 pts = 10% discount

Loyalty points are updated annually, and you get 1 point for every euro spent.

Your points expire at the end of the 12th month of your ticket. This applies to all points earned through in-store or online purchases.

If you made a purchase in-store but don't have a web account, your points may not be merged. Please create a web account and contact our customer service team to merge the two accounts.

Your points may not appear for up to 48 hours after your purchase. If this is not the case, please contact our customer service via our form.

If you have a store customer account and would like to check your points balance on your online customer account, please contact us using our contact form to merge your two accounts (store and online).

To help you order the right size, check out our size guide . You can also contact our customer service or contact one of our stores for more details. Please note that Blake stitched models run smaller than normal; we recommend sizing up half a size.

To familiarize yourself with the different steps to follow to keep your Finsbury products in perfect condition, visit this care guide . You will find all the information you need, from using shoe trees to shoe care and polishes.

Don't panic. In many cases, we may still have a few additional sizes in stock in our stores or in our "1001 Pairs" section.

You can also use our e-Reservation service to find out about our store stock.

To do this, click on the product and select your size, the “reserve in store” button will appear, then choose your size and click on “next”, the list of stores with the chosen model will appear.

All you have to do is choose the store closest to you, enter your information (last name, first name, email address) and confirm.

If the model you've spotted is in our "1001 Pairs" or "Last Chance" section, please note that these are end-of-collection items. These models will therefore not be renewed, but you may have a chance to find them in one of our Outlet stores.

If the pair of shoes you wish to order is no longer available, we invite you to click on the "Stock alert" tab to be informed of its return.

If the desired model is in our "1001 pairs" or "Last Chance" section, please note that these are end-of-collection items. These models will therefore not be renewed.

If you ordered a belt from our website and it's too big, we invite you to visit one of our stores to have it adjusted to your size. This service is free. However, if you don't have a Finsbury store near you, we encourage you to consult your local shoemaker.

For security reasons, we only accept Visa, Mastercard, American Express, and Bancontact credit cards that are eligible for 3D Secure. You can pay for your purchases by credit card, PayPal, or Alma (payment in installments). Upon payment confirmation, you will receive your security code (sent by your own bank). We also offer payment in 3 or 4 installments with our partner Alma.

Yes, you can pay over the phone with our customer service team. Our advisors will guide you through payment by credit card or PayPal. Rest assured that all confidential information will be deleted after the call to ensure the security of your data.

Your payment may have been declined because your bank card is not accepted by our solution, or because 3D Secure authentication failed (the security code entered was incorrect), or simply because there are insufficient funds in your account.

In this case, contact your bank directly. We also encourage you to try another bank card, and if the problem persists, contact us.

Simply go to your shopping cart and enter the discount code in the "Discount Coupons" section. Press "OK." If the discount coupon is valid, it will be automatically applied.

We invite you to consult your tracking link received by email to know the exact position of your package.

Yes, we offer free delivery with our DPD carrier for all orders totaling €290 or more and delivered within mainland France. You can also enjoy free delivery on orders over €59 by choosing the “click & collect” delivery method in one of our stores.

Generally, our products are delivered within 24 to 72 hours depending on the delivery method. We offer 3 delivery methods in mainland France (excluding French overseas departments and territories and Corsica):

DPD at home: 48 to 72 hours

DPD PICKUP: 48h to 72h

Chronopost: 24 to 48 hours

DHL International: between 24 and 72 hours.

Whichever carrier you choose, allow 24 hours (excluding weekends) before your order is shipped (order preparation time).

Once this period has passed, your products will be delivered the day after your order (depending on the delivery method selected).

The minimum delivery time is 3 days. For more information, see our delivery & returns page.

Orders placed on the website on Friday afternoon, Saturday or Sunday cannot be processed until the following Monday.

If you need your package urgently, choose the Chronopost delivery method which guarantees you express delivery (delivery within 24 hours if your order leaves our warehouses before 1 p.m.) in mainland France.

Please note, however, that there is a 48-hour shipping charge. Your package will therefore be delivered to you 3 working days after placing your order.

You can also order online and pick up your package at the store of your choice. To do this, select the 'click & collect' option.

Yes, regardless of the delivery method used (DPD, Chronopost or DHL), your package will be tracked and, once sent, you will receive the tracking number by email.

We invite you to check with your neighbors or the caretaker to see if the package has been received for you.

If this is not the case, we invite you to contact our customer service by phone or via the contact form. We will then contact the carrier to resolve the situation as quickly as possible.

In addition, the delivery person may have delivered the package to a relay point if you were absent when they came.

We therefore invite you to check the carrier's tracking information or your emails. For any other questions regarding your delivery, please contact our customer service.

Yes, in addition to delivering to mainland France, Finsbury now offers delivery with our partner DHL. For more information, visit our delivery & returns page.

DPD Predict is delivery by appointment!

You can, in fact, select the delivery day directly by SMS (or on www.dpd.fr ).

When receiving the order from DPD, you will have to choose a 3-hour time slot that suits you best from a list offered.

To benefit from this service, make sure you fill in your telephone number when making your purchase.

On the day of the scheduled delivery, you will receive an SMS reminding you of the chosen time slot! You can also track your package at any time with complete transparency on www.dpd.fr . More information on the DPD website .

In accordance with legal provisions, you have the right to withdraw without having to provide reasons or pay penalties, except for return costs.

You have 14 days (from the day on which the customer, or a third party other than the carrier and designated by the customer, takes physical possession of the last good) to withdraw from this contract without giving any reason.

To do so, you must follow the return procedure available in your customer account, in the “My Orders” tab. Choose the return option and click on “return a product”.

Once this process is completed, a return slip will be generated and you will need to print it and slip it inside your package.

If you exceed the withdrawal period, we reserve the right not to process your request for a refund or exchange in accordance with our general terms and conditions of sale (GTC). A credit note will then be issued.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good. Consult our section delivery and returns for more information.

Yes, please note that the return process can take up to 15 days.

Therefore, it is possible that your package is in our possession but our logistics department has not yet had time to process it.

Please be assured that as soon as it is processed, you will be notified by email and we will process the refund (or exchange) as quickly as possible.

We process returns as quickly as possible.

If your return has been processed by our logistics team and accepted, your order will be refunded within 2 days.

The return process can take between 2 and 10 days depending on the period. Please note that an additional 5-day delay may apply during peak activity periods (sales, 1001 pairs, Black Friday).

The refund will be issued to the same credit card used when placing the order. For any questions, please contact us.

We invite you to contact Alma for any questions regarding payment in installments.

Any item ordered from the Finsbury website can be returned free of charge for exchange using a return label provided in your package.

You have a free exchange.

Any additional exchange will cost you €8.

If you wish, you also have the option of exchanging an item in store for an item of the same model only, in a different size.

Yes, you can visit one of our stores to exchange a size.

However, a model exchange will not be possible.

You can exchange the size of products ordered on the Finsbury website in any of our stores, upon presentation of the invoice.

Before traveling, we recommend contacting your nearest store to check the availability of your desired sizes. Our stores do not offer refunds for products purchased on our website.

No, if you have a store credit, you cannot use it to make an online purchase.

In-store credits are only valid for physical in-store purchases.

Likewise, if you have a credit on our website, it can only be used for online purchases and will not be valid in stores.

Your credit is valid for 1 year from the date of issue.

Yes, a credit note is automatically generated if the return procedure is not completed in your customer account. The same applies if you sent us your order after the legal 14-day withdrawal period.

Your credit is valid for 1 year from the date it was issued. An email will be sent to you. Please check your spam folder.